YOUR PRIVACY
Privacy Policy
Effective: 25 October 2026
Soft Touch Cleaning Services (“we”, “us” or “our”) respects your privacy. This notice explains how we handle personal information when you contact us, request a quotation or book a cleaning or pest-control service.
Information we collect
Depending on your enquiry, we may collect your name, telephone number, email address, service location, preferred appointment date and time, requested service and any information you choose to include in your message. Basic technical information may also be processed by our website hosting provider for security and operation.
Why we use your information
We use information to respond to enquiries, prepare quotations, arrange and deliver services, communicate about bookings, maintain service records and meet applicable legal obligations. We do not use your enquiry details for unrelated marketing without an appropriate lawful basis.
Who may receive information
Authorised Soft Touch team members may access information needed to handle your request. Our website infrastructure and database providers may process data on our behalf. If you choose WhatsApp, your communication is also subject to WhatsApp’s privacy practices. We do not sell customer personal information.
Storage, security and retention
We take reasonable steps to restrict access and protect personal information. We keep it only for as long as reasonably needed to manage enquiries, provide services, maintain necessary business records or comply with the law, after which it should be securely deleted or anonymised. Some service providers may process or store information outside Kenya; appropriate safeguards should be verified before deployment.
Your rights
Subject to applicable Kenyan law, you may request access to your personal information, ask for inaccurate information to be corrected, request deletion where appropriate or object to certain processing. You may also raise concerns with Kenya’s Office of the Data Protection Commissioner.
Contact and updates
For privacy questions or requests, contact Soft Touch Cleaning Services at softtouchcleaningservices10@gmail.com or 0719 144 486. We may update this notice as our services and data practices change.